Parts & Services

Our people, experience, high levels of customer service and training programmes will take good care of your Normet equipment worldwide. This philosophy, combined with an extensive global service network will maximise performance and safety in all areas of your tunnelling or mining environment.

Normet Safety

Normet is an innovative and fast growing technology company offering continuous improvement for mining processes and underground tunnelling. Safety and reducing risk is one of our most important values. Our goal is to sustain increase safety, productivity, and profitability. We offer complete technical solutions that create value through saving costs, and shortening process cycle times. Our solution is developed considering the welfare of people, the impact to the environment and is the foundation of the “Normet Way of Working”. At Normet, safety is our priority and ensures no one passes a risk without corrective actions.

Normet Service Offering

Normet is committed to service its customers all over the world. We provide service for a single machine to your entire fleet. Normet service offering consists of many different products from delivery of parts and training to fleet performance agreements.

Normet Service Offering

Field Services

Ranging from equipment health checks to on-site supervision by Normet experts.

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Genuine Parts

At Normet, thanks to decades of experience in manufacturing mining and tunnelling equipment, we fully understand your business. As a leading global OEM, we are committed to providing a total solution to your spare parts needs. Of course, all our spare parts are manufactured to the highest possible standards to help maintain the safety and profitability of your projects.

Rentals

Investing in capital assets for your mining and tunnelling business is expensive. But the solution is at hand. Enjoy full process support with no capital requirements with Normet rentals.

Upgrades and Modifications

At Normet, thanks to decades of experience in manufacturing mining and tunnelling equipment, we fully understand your business.

Remanufacturing

Take your fleet into the future

Digital Solutions

We are dedicated to catalysing transformation through our digital service offerings. Our commitment to excellence is embodied in our suite of innovative solutions – Connectivity, Analytics, Store, Portal and Remote Monitoring.

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Service Agreements

We at Normet have developed a unique Service Concept which offers a fit for purpose solution to manage Customer fleet and guarantee the availability and agreed cost. This through life service concept offers transparency to your life cycle cost, annual operational budget and fleet uptime.

Normet Training Solutions

We provide training for the entire Normet product range including mining and tunnelling process and applications

Global Service Center Network

Our services are available from our 43 Normet locations in 28 countries, as well as from our extensive distribution network. Normet’s global distribution network and local distribution centres, supplies parts quickly and reliably. We service our customer’s fleet through our service centres including rebuild and repair workshops.